I told my nephew to get the information for the hotel/casino manager’s boss. They both said they don’t have them to give out.

My nephew asked for business cards from the valet manager and the hotel/casino manager. The hotel/casino manager told me to shut my mouth or he’d have me removed from the property. Aggravation increased while trying to get him to understand that the form that THEY gave my nephew says the statements were required. The TORT claim form says that my nephew would need the witness statements that were taken at the time of the incident. He continued on telling my nephew he would have to fill out the TORT claim form and maybe something will be done. We asked him if he had seen the video and he said there was no need for him to. The first words out of the hotel/casino mangers mouth were “you’re going to need an attorney”. He said “you want the damn police, fine”. We were told that the police have no jurisdiction on the property. I told my nephew we would need to call the police and they’ll have to look at it. We asked to see the camera footage to prove it, the manager denied us being able to.

Upon our return, the valet manager claimed that he view the cameras and that the damage was there upon our arrival. We were told that they had a lot of cameras and would review the cameras to confirm that the damage was not present upon arrival, they would let us know their findings upon our return from the concert we were attending. They took a witness statement from my nephew and one of the valet employees. We informed the valet staff of the damage and they called the security and hotel manager. Later when we went to retrieve the van, there was a large paint scuff on the passenger door. I have a keen eye for detail and my nephew is a veteran automotive service technician and would have immediately noticed any damage. Upon arrival, the van had no dents, scratches, of scuffs. However, the staff here is horrible! We arrived in my nephews new van and decided to take advantage of the complimentary valet parking.

Overall, the Hotel and Casino were nice, despite the refrigerator not cooling very well and the HVAC unit rattling all night in room 603.

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